Why is it important to have the right post project support after an implementation?

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You must plan for post go-live even before you start a project.

Here’s why:

You’ll face the following risks if you start thinking of post go-live when the go-live is approaching:

- There isn’t enough time to prepare.

- Budget is not available or too low.

- You can’t provide end-to-end support to the user.

Here are 5 things you need to consider for a smooth post go-live:

1. Define your support channels.

2. Have a team in place to handle it.

3. Make sure you have a budget for it.

4. Prepare for the frequently asked questions, not only from the system perspective but also from process, data, and training perspective.

5. Consider using a digital adoption solution to help the users use your solution.